Refund Policy – Mensa Cart

Returns, Refunds, Cancellations & Exchanges Policy – Mensacart

At Mensacart, we strive to ensure a smooth and satisfactory shopping experience. Please review our policy carefully to understand how returns, refunds, cancellations, and exchanges work.

Return & Replacement Process

Step 1: If you receive an incorrect, expired, or damaged product, raise a return or replacement request within:

7 days of delivery for incorrect or expired items.
2 days of delivery for damaged or missing items.

You can submit your request by:

Using the Contact Form, or
Sharing your order and contact details via email.

Step 2: We will review your request within 2 working days.

Step 3: Once approved, we will arrange a pickup through our courier partner.

Step 4: After the product is received and verified at our warehouse, we will initiate a replacement/exchange or refund, based on stock availability.

Replacement Delivery Timeline

After approval and successful pickup, replaced/exchanged orders are dispatched within 2–4 business days.
Delivery time may vary based on your location, but typically takes 3–7 business days from dispatch.

Eligible Return/Replacement Conditions

Wrong product delivered
Expired product received
Product is physically damaged, tampered, or packaging is compromised
Items missing from the shipment

Return/Replacement Not Accepted If

Product is used, opened, or altered
Original packaging (labels, mono cartons, etc.) is missing
Return request is raised after 7 days of delivery
Damaged or missing product is reported after 2 days

Return Processing

Pickup is arranged within 5–7 business days of request approval.
Item undergoes a quality check at our warehouse.
If approved, we’ll initiate a refund or dispatch a replacement.

Order Cancellations

Orders can be canceled from the Order Details page in the My Account section.
Customers may cancel the order any time during or before transit.
Once an order is marked as “Shipped”, cancellation may not be possible, and the order will need to be returned after delivery under the standard return policy.

Refund Process

Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
Cash on Delivery orders: Please provide your bank account details for the refund.

Refund Timelines

For canceled orders: Refunds are processed within 3–5 working days.
For returns: Refunds are processed after the product passes quality check.
The entire return and refund process typically takes 7–10 days from the date of pickup

Partial Returns

Yes, you can return any eligible items within 7 days of delivery, even if they are part of a larger order.

Need Help?

For further support, feel free to contact us at:
📧 support@mensacart.in